What to Ask Your Copier Dealer

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Choosing the right dealer is just as important as choosing the right copier. In fact, with the wrong dealer, it's almost impossible to guarantee that you'll end up with a machine that can fill your needs, help you meet your goals, and still keep from ruining the budget. Luckily, there are some questions you can ask to make sure you've got the best dealer.

Important Questions

When choosing any office supply dealer, you have to keep a few things in mind, especially your own goals. It's much easier to make sure that someone has your best interests in mind when you have a good idea of what you need. Of course, you don't need to come armed with all the answers--since a dealer's job is to steer you in the right direction, even if it's one you don't know about yet--but it's important that you can tell whether the dealer is on your side or just looking out for themselves.

Before you get too involved with a dealer, you can ask these important questions to make sure you're entering into the right alliance.

  1. Are you an authorized dealer? Authorized dealers can offer superior service in everything from factory-trained technicians to manufacturer's guarantees. That's why this is the first question to ask.
  2. What are all the costs? Some dealers aren't up-front about which services are going to cost money, like shipping supplies. Make sure that all the costs are laid out in a clear, honest manner and that there are no "surprises."
  3. What are your recommendations based on? Recommendations should always be based on you--what's best, what will help you meet your goals, what solutions might help even though you haven't considered them. If a dealer just wants to sell you the most expensive device, it's time to move on.

Finding a good dealer should be the easy part of buying a copier. For help, contact us today!

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