If you experience a problem, Da-Com Makes IT Right. We’ve written this down in our Performance Guarantee. It’s our commitment to you that we will always Make IT Right.
Uptime Performance Guarantee
We strive to respond to service calls within 2 hours by phone and our response time to your office will average 4 hours or less.
- Should our service technician be unable to repair your copier in a timely fashion, we will, in an emergency situation, supply you with a temporary loaner machine until repairs on your system are completed.
Unconditional Buyer's Guarantee
We guarantee what you purchase from Da-Com.
- If at the time of initial installation and for six months following this installation, the system you purchased from Da-Com does not perform as originally demonstrated, we will replace it with a similar model or give you your money back.
- Da-Com will have parts and supplies available to you for a minimum period of three (on used equipment) to five years (on new equipment) after the installation.
Technology Upgrade Guarantee
Da-Com understands that your business is growing. As it does, your needs grow and change. Technology is also changing at a record pace.
- When you need to upgrade to a larger, faster machine or to a new technology, during the first year after the initial installation of the Equipment, we will credit two-thirds of your initial investment toward the base price of a new system.
- During the second year, we will credit one half of your initial investment, and we will credit one-third of your initial investment during the third year.
Service and Supply Cost Guarantees
- Da-Com guarantees for five years that your service and supply costs will not increase more than the percentage of change of the Consumer Price Index, or more than the percent of change of the manufacturer’s list price.
Terms and conditions apply. For full details click here to download our written Performance Promise.
Are you ready to work with a partner that guarantees performance? Contact us today for a confidential conversation about your business needs.