Success Story: HP LaserJet 1200N and Capella Technologies –The Perfect New Treatment for Grove Hill Medical Center’ Printing Ailments

“Our focus has always been on providing the very best treatment for our patients,” commented Carl Labbadia, Grove Hill’s Director of Information Systems (IS). “At times this has meant that our energies have not always been directed at remaining on the leading edge of information technology. For the last 12 years, with attention being paid to other areas of optimizing patient care, we’ve ran the same legacy billing and appointment management system.”

He continued, “Each of our eight locations were connected using a proprietary local area transport protocol and we had over 100 dot-matrix printers, distributed across all of the offices to print patients’ Encounter forms. These forms cover standard information, such as name, date of birth, physician’s name, and lists of common procedures with associated diagnoses for medical staff to check-off and were printed on two-part, pre-printed stationary.“

Encounter forms were created for every patient visit – totaling over 5,000 forms each day. “There were multiple disadvantages with the old infrastructure,” recalled Labbadia. “The technology had become costly to manage and maintain. Fifteen percent of my technicians’ time was spent supporting and repairing the old dot-matrix printers.