IT Systems Support Specialist

Role: The Systems Support Specialist will primarily provide remote support for IT Service Customers as it relates firewalls, servers, desktops, laptops, wireless access points, switches, tablets, cell phones, copiers/printers, databases, miscellaneous software and hardware. The Specialist needs to be able to diagnose and resolve problems quickly, escalate to more senior team members when needed, and be able to adapt to different environments easily. While there will be some onsite work, most work will be completed remotely so familiarity with remote access and support methodologies are required.

The Specialist will also occasionally play a part in supporting IT related issues for multi-function devices for other customers. Following and creating documentation is instrumental in the success of this person.

The individual should be able easily to communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all department to help solve their technical issues.

A successful candidate could have 2-5 years’ experience in IT (or less depending on the exact experience).

Skillsets that are desired:

  • Software, hardware and network troubleshooting

  • Remote Support Methodologies

  • Multi-function Printer experience

  • Exposure to Windows Server 2008, 2012, and 2016

  • Exposure to Microsoft Exchange Server 2010, 2013, and 2016

  • Microsoft Office 365

  • Microsoft Windows 7, 8.1 and 10

  • Mac OS and iOS

  • Windows Network Management: Active Directory, DHCP, DNS, Group Policy, etc.

  • Basic Network Administration: switches, VLANs, wireless access points/networking

  • Basic Database Knowledge

  • Ticketing systems

  • Remote Management and Monitoring systems

  • Virus/Malware remediation